Frequently Asked Questions
What sizes do you offer?
House numbers: from 200mm to 900mm wide, depending on style.
AC covers come in four sizes, chosen by your outdoor unit. The largest condenser each cover fits, with about 100 mm of clearance around the unit already allowed (width x depth x height): Small 800 x 550 x 600 mm, Medium 950 x 550 x 700 mm, Large 1000 x 550 x 900 mm and Extra Large 1200 x 550 x 1000 mm, for the biggest condensers, ducted and multi-split systems. Measure your unit at its widest, deepest and tallest points and compare it to these sizes. Our AC cover sizing guide shows how to measure, or WhatsApp us a photo of your unit on 067 987 1330 and we'll help you pick.
What are Komposite products made from?
Rust-proof aluminium and aluminium composite (ACP), powder-coated for South African weather. Everything is designed and made in Cape Town.
Can I see your products in person?
Yes - visits to our Cape Town workshop are by appointment only. Send us a WhatsApp or email and we'll set up a time. Most customers buy online based on the product photos and reviews, but if you'd like to see materials or finishes up close, you're welcome.
Do you offer trade or bulk discounts?
Yes - for orders of 5+ items or trade accounts, we offer tiered pricing. Email us at info@komposite.co.za with your project details and we'll send you a quote.
How do I order a custom design?
Send us your idea, sketch, or inspiration via email (info@komposite.co.za) or WhatsApp. We'll come back with a quote and timeline (custom designs typically take an additional 5-10 working days on top of standard lead time). Once approved, we send you a digital proof for sign-off before cutting begins.
Will my house number look right on my wall?
Send us a photo of your wall via WhatsApp or email and we'll happily give you a colour and design recommendation before you order. We've helped hundreds of customers pick the right combo - it's the easiest way to feel confident before you buy.
How do I install my house numbers?
Our house numbers come pre-drilled with easy-to-follow instructions for self-installation. They work on most surfaces - brick, plaster, render, stone, concrete, wood, and metal. We supply standoff fixings for that floating-from-the-wall finish. If you'd prefer professional installation, get in touch and we'll point you to a recommended installer in your area.
Can I collect from your workshop?
Yes! Free collection from our Rivergate workshop in Cape Town (9 Columbus Crescent, Rivergate Industrial Park). Select βCollection from workshopβ at checkout. We'll email you the moment your order is ready (15-20 working days after order). Please wait for our confirmation email before coming to collect.
Can my sign, AC Cover or Household item rust?
The short answer is No. Our house signs, AC covers and Household items are weather resistant, rust proof and high quality with a 10 year or longer lifetime.
How easy are our products to install?
Most products are designed for quick self-installation. House numbers come pre-drilled with fixings included. AC covers arrive as flat panels and take about 20 minutes to assemble with a pop rivet gun, then hang on wall screws. Watch our AC cover installation guide for the step by step animation, or read the full aircon cover installation article. Outdoor screens may need basic DIY skills (drill, level). If you'd prefer professional installation, we can recommend installers in major cities - just ask.
How do I clean my sign?
Warm water, mild dishwashing liquid (Sunlight is perfect), and a soft cloth. Avoid abrasive scrubbers, harsh chemicals, or pressure washers - they can damage the powder-coat finish. Once a year is usually enough; more often if you live in coastal or dusty areas.
What is Aluminium Composite?
Aluminium Composite is a composite sheet comprising a skin of two aluminum sheets sandwiching a polyethylene / modified mineral core, produced in a continuous and integrated co-extrusion process. Aluminium Composite have varied uses, which range from exterior and interior signs to decorative uses.
When will my order ship?
Every Komposite piece is laser-cut and finished to order at our Cape Town workshop. Standard production lead time is 15-20 working days (about 3-4 weeks). After production, delivery via The Courier Guy takes 1-3 working days. Custom or large orders may take longer - we'll always confirm timelines with you upfront.
When will my products arrive?
All orders will be delivered by The Courier Guy within 1-3 working days from dispatch. You can easily track your order here by using your Komposite order number as the waybill number.
What payment methods do you accept?
We accept Visa, MasterCard, EFT, OZOW, Pay Flex, Snapscan, and Zapper - all secured via Payfast's payment gateway. Checkout is fully encrypted, and we never see or store your card details. Any issues at checkout, just reply to this page or send us a WhatsApp - we'll help sort it.
How much does shipping cost?
We ship all our orders with The Courier Guy and we charge a flat shipping fee of R150 anywhere in South Africa for all orders under R1,500. Free shipping on all orders over R1,500.
How do I track my shipment?
You can track your order on The Courier Guyβs website by using your Komposite order number as the waybill number. Click here to track your order.
What if my order arrives damaged?
Email or WhatsApp us a photo within 48 hours of receiving your package and we'll sort it out.
Can I return or exchange an item?
Yes, within 5 days of delivery, if the wrong item was sent, it arrived damaged, or the size or spec is wrong. Custom or personalised items (like house number signs made to your chosen number, name, font or colour) can't be returned unless they're faulty or wrong. See our full Refund Policy for details.
How long does a refund take?
Once a return is approved, refunds are processed within 7 working days.
What are Standoff Fixings?
Stand-off fixings are used to space your sign about 10mm from the wall, we always recommend using stand-offs for a better finish.
Do you provide custom house number designs?
Yes, we provide both custom and off the shelf house number designs to suit your needs and your pocket.
Do you have a catalogue of house numbers and decorative screens?
Yes, simply explore our shop to discover all our house numbers, decorative screens, outdoor and household aluminium composite products available.
Are laser cut aluminium composite house numbers and outdoor screens affordable?
Yes! Weβre all about efficiency, and do our best to deliver an affordable, yet stylish design solution for your home that covers everything from street numbers to household and outdoor products.
Do you offer support for custom projects?
Absolutely! If you have a specific project in mind, please reach out to our team, and we'll be happy to discuss your requirements and see how we can assist you.
Where are you based?
9 Columbus Crescent, Unit 1, Rivergate Industrial Park, Parklands, Cape Town. Workshop visits and collections are by appointment.
How do I get in touch?
Email info@komposite.co.za, WhatsApp 067 987 1330 or call 021 300 6110.
